Marketplace orders
20–30%
typical commission per order
- The marketplace brand leads the experience
- Less control over checkout and delivery
- Limited access to customer relationships
Direct ordering and delivery software for food brands
Own every
order.
Launch your own ordering app and manage every order from checkout to delivery. Your brand stays front and centre, and Culin takes 0% commission on direct orders.
Your branded appKitchen and rider toolsOne monthly subscription
Live orders
0%commission
on direct orders
on direct orders
How Culin works
From checkout
to doorstep.
Culin keeps customers, kitchens, managers, and riders on the same order from checkout through delivery.
- 01Customer orders
Customers browse your menu, pay, and follow their order in your app.
- 02Kitchen prepares
The kitchen receives the order, updates its status, and marks it ready.
- 03Rider delivers
The rider gets pickup details, navigation, and secure delivery confirmation.
- 04You see the results
Managers can review orders, revenue, preparation times, and customer activity.
The value of going direct
Keep more of each order.
Build a customer base of your own.
Direct orders with Culin
0%
marketplace commission on direct orders
- Your brand from menu to doorstep
- A predictable monthly subscription
- A direct relationship with customers
What you get
The tools to take, prepare,
and deliver direct orders.
A branded app for customers, with dedicated tools for your kitchen, managers, and riders.
01 Your brand
Customer app
Put your menu, offers, checkout, and order tracking in an app designed for your restaurant.
02 Live order flow
Kitchen control
See new orders, preparation status, and rider handoffs on one live kitchen board.
03 All locations
Admin dashboard
Manage menus, locations, staff, promotions, customers, and reporting from one dashboard.
04 Your delivery team
Rider app
Let riders accept jobs, navigate to pickup and drop-off, contact customers, and confirm delivery.
KitchenOrder ready
Customer12 min away
Live order updates
Keep customers and teams
up to date.
Kitchen updates appear in the customer app. Riders receive the right pickup and delivery details. Managers can follow each order from one dashboard.
- 01Live order status for customers and staff
- 02Rider location and secure OTP handoff
- 03Preparation time and delivery performance
Designed around your brand
Your food.
Your voice.
Your app.
Shape the app with your colours, imagery, menu structure, offers, and customer messages.
See your brand on Culin →
Theme controls
Upsells built in
Your customer data
Getting started
Launch your direct channel
in three steps.
Set up the customer experience and the operational tools your team will use every day.
Set up your brand
We configure your theme, menus, locations, payments, offers, and business rules.
Prepare your team
Your kitchen, managers, and riders get the tools and access they need.
Open direct ordering
Launch the app, promote it to customers, and use your data to keep improving.
Frequently asked questions
What you need to know.
Have a specific requirement? We’ll explain how Culin would work for your locations and delivery model.
Talk to our teamDoes Culin charge commission on orders?+
No. Culin charges a monthly subscription and takes 0% commission on direct orders placed through your app.
Can the app match our restaurant brand?+
Yes. We configure the colours, imagery, menu structure, offers, and customer messages around your brand.
Can it support multiple kitchens?+
Yes. Culin includes location-level menu availability, pricing, kitchen capacity, operating hours, riders, and performance visibility.
Do we need our own delivery fleet?+
The rider app supports owned and managed fleets. We’ll confirm the best delivery setup for your business during onboarding.
Are there payment, SMS, map, or app-store fees?+
Payment gateways and other third-party services may charge their own fees. Your quote lists these separately from the Culin subscription.
How long does onboarding take?+
Timing depends on locations, menu migration, branding, integrations, payment setup, and app publication. Your rollout plan and responsibilities are confirmed before work starts.
What are the contract and cancellation terms?+
Your proposal sets out the contract length, billing schedule, cancellation terms, support, and any setup work before you sign.
Sell direct with Culin
Your brand. Your orders.
One platform.
Launch a branded ordering app with the tools to manage kitchens, riders, and every customer order.